For cross-border shopping agents building a client base through Hoobuy's Telegram communities, efficient client management is vital for business growth. The Hoobuy Spreadsheet serves as a centralized customer relationship management (CRM) tool, allowing agents to systematically track and engage potential buyers from these groups.

Within the spreadsheet, agents can create a dedicated Telegram lead-capture section. This section can record details such as customer inquiries, preferred product categories (such as Watches, cosmetics, or tech gadgets), spending budgets, and contact frequency. To evaluate lead quality, agents can implement a scoring formula that automatically assigns an engagement level based on how often and how specifically potential clients inquire about items—especially high-value categories like premium Watches.

This scoring system guides tailored follow-up. For high-intent clients, agents may set up personalized alert reminders. For instance, if a client frequently asks about luxury Watches, the agent can note this in the sheet and get a prompt when a new Watch promotion or discount arises, allowing them to send a timely private message in the Telegram group. For leads with lower initial interest, agents can schedule regular broadcasts featuring popular product recommendations, shopping guides, and entry-level Watch listings to nurture their buying intent gradually.

Beyond individual tracking, the Hoobuy Spreadsheet provides valuable analytics. Agents can record the source of each lead and measure conversion rates for different Telegram community engagement methods. This allows for data-driven strategy refinement—for example, identifying whether Watch-focused posts or general shopping tips generate more qualified leads.

By leveraging this structured approach, agents transform casual Telegram group interactions into a systematic client acquisition pipeline. The result is more precise audience targeting, higher conversion rates, and ultimately, a growing and loyal customer base for their cross-border shopping service.